You may return your item(s) within 30 days of your purchase date. Items must be in their original packaging, including all accessories such as case and microfiber pouch. Returns or exchanges are only offered to items purchased directly from Dual Eyewear via the dualeyewear.com website or phone orders. Items not purchased directly from Dual Eyewear must be returned to the original retailer.
Refunds will be effected via the same method of payment used to order the Product (credit card, PayPal, etc.). Please allow up to 30 days from when we receive the item, for the credit to appear in your account.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to ship the package with a carrier that can provide tracking and insurance. Dual Eyewear is not responsible for packages that are damaged or lost during shipment.
An original sales receipt or order number must be included in package along with instruction on how to proceed, either a full refund or an exchange. If you do not have your original receipt or order number, please call us or email us and we will provide such information.
Office hours: Monday through Friday, 8:00 am to 4:00 pm, Mountain Standard Time.
Factory Returns, Warranty & Repair address:
3012 Sterling Circle Unit 100
Boulder, CO 80301